Elite Shine Group Cleaning

 

Professional Cleaning Services | Colorado

 

At Elite Shine Group Cleaning, we are committed to providing dependable, professional, and high-quality cleaning services while treating every property with care and respect.

 

By booking or authorizing our services, you agree to the following Terms & Conditions.

 

1. SERVICES

 

Elite Shine Group Cleaning provides professional cleaning services, including:

 

– Residential Cleaning

– Rental & Vacation Property Cleaning

– Airbnb & Short-Term Rental Cleaning

– Move-In & Move-Out Cleaning

– Post-Construction Cleaning

– Window Cleaning

– Recurring Cleaning Services

 

The services included in each appointment are based on the selected service and the scope agreed upon at the time of booking.

 

2. PRICING & ESTIMATES

 

Our pricing is based on information provided by the client, including the property’s size, number of rooms and bathrooms, condition, and requested services.

 

If the actual condition or scope of the property differs significantly from the information provided, the service price may be adjusted.

 

Any significant additional work or charges will be communicated to the client before proceeding whenever reasonably possible.

 

3. RESERVATION DEPOSITS

 

A reservation deposit may be required for certain appointments, specialized services, large properties, move-out cleanings, rental turnovers, or post-construction projects.

 

When applicable, the deposit amount and payment terms will be communicated to the client before the appointment is confirmed.

 

Any deposit will be applied according to the terms communicated at the time of booking and will be subject to the applicable cancellation policy.

 

4. CANCELLATION & RESCHEDULING

 

We understand that plans can change. To protect appointment availability for all clients, we kindly request at least 24 hours’ notice for cancellations or rescheduling.

 

Cancellation or rescheduling policies, including any applicable fees or deposit terms, will be communicated to the client at the time of booking.

 

We understand that emergencies and unexpected circumstances happen and will make reasonable efforts to work with our clients when circumstances arise.

 

5. ACCESS TO THE PROPERTY

 

The client is responsible for providing safe and timely access to the property at the scheduled appointment time.

 

For rental and Airbnb properties, the client or property manager is responsible for providing accurate access instructions before the scheduled service.

 

If our team is unable to access the property due to circumstances outside our control, additional charges may apply as communicated in the applicable booking terms.

 

6. AIRBNB & VACATION RENTAL SERVICES

 

For Airbnb, vacation rental, and short-term rental properties, cleaning services are based on the property’s condition and the agreed turnover requirements.

 

Additional charges may apply for:

 

– Excessive trash

– Excessive dishes

– Heavy stains or spills

– Excessive pet hair

– Excessive mess or clutter

– Damaged or heavily soiled linens

– Unusual cleaning conditions

– Guest-caused damage requiring additional cleaning

– Work outside the original scope

 

When reasonably possible, additional charges will be communicated to the client or property manager before additional work is performed.

 

7. MOVE-IN & MOVE-OUT CLEANING

 

Move-in and move-out services are intended to prepare a property for a new occupant or turnover.

 

The time and price may vary depending on the property’s condition and the requested scope of service.

 

Elite Shine Group Cleaning does not guarantee that a property will meet a landlord’s, property manager’s, buyer’s, seller’s, or lease-specific requirements unless those requirements have been specifically provided and agreed upon in advance.

 

8. POST-CONSTRUCTION CLEANING

 

Post-construction cleaning may include construction dust, fine particles, debris, residue, and other materials resulting from construction or renovation.

 

Because construction projects vary significantly, pricing and service time may be adjusted based on the actual condition of the property.

 

Elite Shine Group Cleaning does not remove hazardous materials or perform remediation services requiring specialized certification, licensing, or equipment.

 

9. WINDOW CLEANING

 

Window cleaning is available as an individual service or as an additional service when requested.

 

Unless specifically included, window cleaning does not automatically include:

 

– Screens

– Tracks

– Blinds

– Frames

– High-access exterior windows

– Specialized or difficult-access windows

 

For safety reasons, we will not perform window cleaning that requires unsafe access, unstable surfaces, or specialized equipment that has not been properly arranged.

 

10. PROPERTY CONDITION & ADDITIONAL WORK

 

Standard cleaning services are designed for properties maintained under normal conditions.

 

Additional time or charges may apply when a property has excessive dirt, buildup, grease, clutter, trash, pet hair, stains, neglected areas, heavy residue, or cleaning requirements outside the selected service.

 

Our goal is always to communicate changes in scope and pricing clearly and in advance whenever reasonably possible.

 

11. DAMAGE & PRE-EXISTING CONDITIONS

 

Our team takes reasonable care while performing services.

 

Elite Shine Group Cleaning is not responsible for damage resulting from pre-existing conditions, normal wear and tear, defective or deteriorated materials, loose or improperly installed fixtures, unstable objects, improper repairs or installations, or surfaces that are not suitable for standard cleaning.

 

Clients should secure valuable, fragile, sentimental, or delicate items before service.

 

12. CLEANING RESULTS

 

We take pride in our work and strive to provide excellent results.

 

However, cleaning cannot guarantee removal of conditions that are permanent or caused by damage or deterioration, including permanent stains, discoloration, scratches, oxidation, hard-water damage, damaged finishes, or deteriorated materials.

 

13. SATISFACTION POLICY

 

Your satisfaction is important to us.

 

If you have a concern regarding an area included in your service, please contact us within 24 hours of service completion.

 

When appropriate, Elite Shine Group Cleaning may provide a reasonable touch-up for an area included within the original scope of service.

 

Requests outside the original scope may be subject to an additional charge.

 

14. PAYMENT

 

Unless otherwise agreed, payment is due according to the payment terms communicated at the time of booking.

 

Available payment methods may include credit or debit card, electronic payment, or other payment methods offered by Elite Shine Group Cleaning.

 

15. RECURRING CLEANING SERVICES

 

Recurring services may be scheduled weekly, biweekly, monthly, or according to another mutually agreed schedule.

 

Recurring services do not require automatic payment unless separately agreed upon by the client and Elite Shine Group Cleaning.

 

Clients may cancel or modify recurring services according to the applicable cancellation and scheduling terms.

 

16. GRATUITY

 

Gratuity is completely optional.

 

Tips are never required as a condition of receiving service. If you choose to leave a tip, we sincerely appreciate your generosity and support.

 

17. PETS

 

We are happy to work in homes with pets.

 

Clients are responsible for securing pets when necessary to protect the animal and allow our team to work safely.

 

Elite Shine Group Cleaning is not responsible for pets that escape, interfere with the service, or cause injury or property damage.

 

18. SAFETY & WORKING CONDITIONS

 

The safety of our clients and team members is a priority.

 

Our team may refuse, pause, or discontinue a service if we encounter hazardous substances, aggressive animals, unsafe structures, dangerous access, or other conditions that present a reasonable safety concern.

 

19. PHOTOS & DOCUMENTATION

 

Elite Shine Group Cleaning may take photographs when reasonably necessary to document property condition, service results, or cleaning-related concerns.

 

Photographs will not be used for marketing or promotional purposes without appropriate client permission.

 

20. CLIENT RESPONSIBILITIES

 

Clients are responsible for providing accurate information regarding:

 

– Property size

– Number of rooms and bathrooms

– Property condition

– Requested services

– Access instructions

– Pets

– Special cleaning requirements

– Conditions that may affect the service

 

Failure to provide accurate or complete information may result in an adjustment to the service price, scope, or appointment duration.

 

21. PROFESSIONAL CONDUCT

 

Elite Shine Group Cleaning is committed to maintaining a respectful and professional relationship with every client.

 

Our team members are expected to be treated with courtesy and respect.

 

Threatening, abusive, discriminatory, or inappropriate conduct may result in cancellation or termination of services.

 

22. RIGHT TO REFUSE OR DISCONTINUE SERVICE

 

Elite Shine Group Cleaning reserves the right to refuse or discontinue service when necessary due to safety concerns, nonpayment, repeated policy violations, abusive conduct, or circumstances that make the service unreasonable or unsafe to perform.

 

23. GOVERNING LAW

 

These Terms & Conditions are intended to be governed by the applicable laws of the State of Colorado, to the extent permitted by law.

 

24. ACCEPTANCE OF TERMS

 

By booking, scheduling, paying for, or authorizing services from Elite Shine Group Cleaning, the client acknowledges that they have had the opportunity to review these Terms & Conditions and agrees to them to the extent permitted by applicable law.

 

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OUR COMMITMENT TO YOU

 

At Elite Shine Group Cleaning, cleaning is more than a service. It is about reliability, attention to detail, respect for your property, and earning your trust every time.

 

Thank you for choosing Elite Shine Group Cleaning. We truly appreciate your trust and the opportunity to care for your space.

 

Elite Shine Group Cleaning

Professional Cleaning Services | Colorado